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Answers to your FAQ

FAQ about
Caring for Painted  Snowflakes Glass Pieces

Can I put painted glass in the dishwasher?

 

No. Please don't. The water is hot and the chemicals in the soap are meant to be clean hard surfaces.

I highly recommend washing them with a cloth, warm soapy water and rinsing them right away. Don't let them soak in water. That is the worst thing you can do. If you treat them properly, they will last for years and years.

 

If you have questions or concerns about your product, please let me know.            or

 

Glass and china paints are for decorative purposes only and are NOT food safe. Don't let anyone tell you other wise. Never let the painted surface come in contact with food or your mouth. Of course, it is safe to touch.

 

This is why you will always see a "safe area" at the top of all Painted Snowflakes glasses. All items are painted on the outside or underneath where the food, nor drink, will not touch it.

 

All varnished, painted or decorated surfaces can be used with dry food if a doily is placed between them.

My glass was broken in shipping

 

Glass objects are NOT insurable when shipping. Less than 5% of my packages arrive broken as I do my absolute best to package them.

 

If something does break, and I can replace it, I will at my expense. Please send me photos of the damage and the damaged box if appropriate. I will ask you to pay for the additional shipping to get it to you.

FAQ about Shopping

Cancellations & Returns

 

Painted Snowflakes will gladly accept cancellations within 24 hours. Please advise me of your decision by email or message and I will cancel your order. If it is not a custom order, I can usually cancel for you, as long as it hasn't been shipped.

 

I do not accept returns, however, if for any reason you are unhappy with your purchase, please let me know and perhaps we can make it work.


 

Custom orders and sale items are NOT returnable. Due to the nature of the order we will converse much about your design and if appropriate, or asked for, I will send images while in process.

Something says "out of stock" or sold out.  When will it be replaced?

 

Great question. As much of my work is made to order, most of the time it depends if I have the supplies on hand.

If you ask me, I likely do or can get it. ( Unless Covid is making things difficult.

 

Did you know there is a world wide shortage on this kind of paint?)

It says you only have 4 but I need 6. Can I get more?

Another great question. Most of the time, yes. Just ask.

Sometimes, things are a one of a kind. It will say so.

Is all your glass new?

Not always. 95 % of it is.

 

I love going to out of the way stores and finding gently used glass pieces that are in great shape. I can usually visualize what I want to do before I even buy it. I have found designer and custom made pieces that are exquisite.

This vase is gorgeous but I knew it needed a punch of colour.

It is available lol. Actually, it's now sold.

hand painted vase

Payment

All orders must be paid in full in advance.

This is common practice now and shouldn't be a surprise to anyone. 

No COD orders will be accepted.

I have no layaway plan. But I do offer After pay                          This allows you to pay in four easier to handle installments and have your purchase shipped right away.

Any deposits (should we agree on that) will not be returned.

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Do you sell Wholesale?

 

I have a retail store and would like to carry your products. ?

Thank you. Yes. I have work all over the world. Please know that I expect to have it labelled with the Painted Snowflakes name unless I do specifically designed work for you.

Yes, I would love to talk to you about that. Let's talk by email first.

I will give you all the info you want and answer any other questions you might have.

 

Information Gathering FAQ

 

What information do you gather from me?

I am not website nor government savvy. I tell you that up front.  I am, however, responsible for obtaining your information. In layman's terms (because that's all I have) this site will collect information from you. If you make a purchase I will know your full name, address, email, and possibly phone number. Any credit card information goes through a well protected third party company that I chose because of their excellent reputations. I do not receive any card numbers etc. from them. I simply receive any monies collected by them on my behalf minus the necessary fees.

 

There is software attached to the site that will collect information such as how many pages you visited and how long you viewed them. As well as , any comments, reviews, or messages sent through the site.

 

If you want the long, technical version, please go to the Privacy Policy page.

 

FAQ about Autism Spectrum Disorder.

You can learn a lot from any of these sites. if you want something specific to where you live.

 

In Canada you can go to

-autsimcanada.org

-autismontario.com

-autism.net

or any provincial branch

 

In the USA

-.autism-society.org

-autismawarenesscentre.com

or any state site

autism-acceptance-
 

Accessibility Statement

Painted Snowflakes takes the following measures to ensure accessibility of e store:

  • Include accessibility as part of our mission statement.

  • Integrate accessibility into our procurement practices.

  • I am the only person working but I am the mom of a person with a disability. I am not perfect at this but I am trying my best

  • The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. e store is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

    Additional accessibility considerations

    There is some overlapping when viewed at a 200%.

    We welcome your feedback on the accessibility of e store. Please let us know if you encounter accessibility barriers on e store:

  • E-mail: Stacey@paintedsnowflakes.com

  • Postal Address: 789 C Patterson Pl. Cambridge, On N3H 2N2

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